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Plan Administration Support

As an optional service, Chadler Solutions can handle part of or all of your benefits administration. We ensure that your benefits plan run seamlessly, enabling you to focus resources where needed. 

In addition to executing enrollment and handling your ongoing plan administration, we can provide technical support for several third party benefits administration technology platforms.

Benefits Enrollment

  • Open enrollment processing
  • New hire onboarding (welcome call and benefit orientation)
  • Life event and status changes
  • Evidence of Insurability and dependent eligibility verification
  • COBRA administration
  • Verification of coverage amounts and beneficiaries
  • Review of all enrollment paperwork for accuracy
  • Enrollment material fulfillment and distribution
  • Records documentation and audit trail
  • Password reset and technology navigation support 

Ongoing Benefits Administration

  • Employee documentation collection
  • Integrated insurance carrier and payroll feeds for accurate and timely enrollment/payroll deduction
  • Premium billing reports
  • Process management of programming and testing of carrier and vendor feeds
  • Requirement gathering, system updates and testing for plan design, benefits, and rate changes 

Plan Administration Support Services

Life Administration, Disability Claims, and Terminated Employee Assistance

  • Death claims processing assistance
  • Conversion and portability of terminated employee benefit plans
  • Participant application support for short- and long-term disability benefits 

Employee Advocacy

  • Inquiry response and claims issue resolution through our international Benefits Helpdesk
  • Plan utilization support
  • Medical provider search
  • Dependent status verification 

Tracking, Reporting

Our administrative support includes detailed reporting for:

  • Utilization
  • Emerging service trends
  • Average resolution time
  • HR/participant usage
  • Productivity savings calculations
  • Efficiency enhancement opportunities (e.g. employee education)
  • Caller satisfaction surveys and case outcomes

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